Return Policy

Lohdian Core Holdings LLC operates through ecommerce and distribution channels. Return handling depends on where the order was placed and how the item was fulfilled.

1. Orders Placed Through Third-Party Marketplaces

If you purchased a product through Amazon or another third-party marketplace, returns, refunds, replacement eligibility, and return windows are primarily governed by that marketplace’s applicable return policies and procedures.

2. Condition of Returned Items

Where returns are accepted, returned items may need to be unused, unopened, in original packaging, and in resalable condition unless the item was defective or arrived damaged.

3. Non-Returnable Items

Some items may not be eligible for return, including but not limited to:

• Opened consumables or personal care products where return is restricted
• Products marked final sale or non-returnable
• Items restricted by supplier, manufacturer, health, or safety rules

4. Damaged or Incorrect Items

If an item arrives damaged, defective, or incorrect, please follow the return or support instructions on the platform where the order was placed. You may also contact us at info@lohdian.com for additional assistance.

5. Refund Timing

Approved refunds are generally processed according to the marketplace, payment processor, or original sales channel used for the transaction.

6. Direct Business Orders

For wholesale, B2B, bulk, or direct business transactions, return terms will be governed by the applicable invoice, agreement, supplier policy, or purchase order terms.

7. Contact

For return-related questions, contact info@lohdian.com and include your order reference, platform, and issue details.